performerWIZ🇬🇧

EFFECTIVE SERVICE TRAINING

PerformerWIZ is an online tool for training communicative skills in customer interactions. The platform is used to evaluate and train your employees in customer service, retail, citizen service, sales or IT-support.

Significant time and resources are invested in skills development. That's why we have designed a system that ensures measurable results from your investment in employee development. Courses and other learning activities are most effective when theory is followed up with practical training.

The platform is simple and intuitive to use, helping to create results and develop more skilled employees!

System-assisted Service Training

With performerWIZ you ensure continuity in training and a methodical approach to your employees' development.

Optimization of your Training Effort

With the built-in competency data, you can target your training more effectively. At the same time, you avoid administrative tasks after completing training sessions.

Insight into individual Competencies

The platform provides insight into your employees' strengths and development potential. At the same time, you can track the results of your training efforts.

Insight into General Trends

Reports and analysis data provide insights into general trends for your entire team. This data can support your focus for training.

Platform Compatible

performerWIZ is developed with a responsive design, allowing you to use the platform on both computer, tablet and smartphone.

Ensuring Employee Know-how

You can create certifications to ensure that your employees have the correct knowledge about, for example, products, systems and processes.

WHAT ABOUT...

Often asked Questions

Who can benefit from using performerWIZ?
- All businesses with employees who have contact with customers, users, or citizens can benefit from using performerWIZ.
- With performerWIZ, you get help training your employees in customer contact or citizen interaction.
- The system is most commonly used to train employees in telephone customer contact but can also be used for training in face-to-face customer meetings or e-mail communication.
How about implementation and data security?
- The system is an online platform, so your own IT department has no tasks related to implementation.
- All data is stored on secure servers within EU, and we comply with all GDPR guidelines, including the protection of personal data.
- No data transfer to third-party countries.
- Data traffic is encrypted via SSL.
- Use of firewall and antivirus.
- Principle of data minimization.
- Regular encrypted backups.
- Use of strong passwords.
- Anonymization and deletion of data upon termination, where data cannot be recovered.
- No processing of sensitive personal data (including data about children).
How do we get started using performerWIZ?
- PerformerWIZ helps you get started and is very easy, clear, and intuitive designed.
- After about 30 minutes of preparation you can begin the training.
- the platform includes short instructional videos that show you how to use all features.
How about Support?
- Support is always available via contact form or e-mail.
- The system is always operational, and we have never experienced any system outages.
What does it cost to use performerWIZ?
- To use performerWIZ you must activate a 12-month license agreement.
- The license agreement renews automatically unless canceled 30 days prior to expiration.
- The prices below are based on annual payment. An additional 15% fee will apply if monthly payment is chosen.
- The price is based on the number of users according to this pricing model:
  - SMALL BUSINESS (1-24 users)
    270 euros per month (excluding VAT)
  - MEDIUM BUSINESS (25-49 users)
    400 euros per month (excluding VAT)
  - BIG BUSINESS (50-99 users)
    675 euros per month (excluding VAT)
  - GIANT BUSINESS (100-200 users)
    1150 euros per month (excluding VAT)
  - +200 USERS
    (Contact performerWIZ for offer)
Language?
- You can quickly and easily switch between Danish and English language in the platform.